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Friday 05 July 2013 4:20:39 pm
Dear Reviewer ( Wednesday the 17th)
Thank you, your review is short and sweet but to the pint, most appreciated
Have a great weekend, enjoy the sunshine
Philip, Alison and the Team
Friday 05 July 2013 4:18:09 pm
Dear Reviewer ( Tuesday the 16th)
Thank you so much for your kind comments, we genuinely appreciate them
We are delighted you enjoyed your experience at the Stirrup Cup and we look forward to welcoming you back in the near future.
Thanks again, keep smiling, it may never happen!!
Philip, Alison and the Team
Friday 05 July 2013 4:02:43 pm
Dear Reviewer ( Sunday 17th of April)
I apologies for the delay in responding to your review of the Stirrup Cup, I have only managed to register to the Good Pub Guide today which allows me to respond to all comments good or bad.
Let me apologise to you for finding your experience lacking in your expectations, that I assure you is not the what we are trying to achieve
I notice you visited from mid March until April, you may not have been aware we only opened for food on the 11th of March and yes even in these times it is difficult to recruit experienced staff, but I am thrilled with the team I have, as I explain to all recruits I need them to smile, have good manners, the rest I can teach and gathering from the comments on Trip Advisor we are succeeding. they are also informed that everything good or bad must be brought to my attention so I can rectify the situation if needed to the best of our ability.
We do have a specials option, but having opened, we did not have a board at the time, ( since rectified )but there was and currently is a choice on the menu for specials our specials menu currently consists of a choice of 10 dishes.
Alison and I decided to offer clip boards branded with the Stirrup Cup as something different to show our menus, the paper is regular paper that I print the menu on, in house, as it allows flexibility to change the menu as and when we see the need.
I am sorry to say, there was a Chicken Parmigiana on when you visited, we changed to Chicken Curry and have since changed to offering a Chicken, Leek and Tarragon pie.
The Steaks we offer are a 10oz Sirloin @ £13.95, 8oz Rib eye @ £12.95 and a 8oz Fillet @ £16.95 all come with Sauté Onions, Cheery Tomatoes, salad garnish and a choice of Chips or potatoes.
I cannot offer an answer on hearsay on how we handled a customer complaint, but affirm what I said above about issues brought to my attention and how we deal with them all to the best of my and my teams ability in resolving the issue to the customers satisfaction.
I welcome your review and again apologise for the delay in responding, but I have to be honest, I would have thought you being an ex Landlord with a knowledge of the business that you would have introduced yourself and expressed your views in person " if I am unaware something is broken I am unable to fix it"
I extend an offer to you that the next time you visit the Stirrup Cup, please make yourself known and I will happily buy you a drink and deal with any issue you feel remain
Philip, Alison and the team
Wednesday 17 April 2013 10:16:55 pm
Another fantastic meal at the Stirrup cup. Thank you
Tuesday 16 April 2013 6:32:03 pm
I wouldn't take much notice of the first review, as the new owners are friendly and the staff are experienced. You do not have to be an older person to be good at what you do! We found the staff very helpful and our meal was amazing. The pub is clean and the food was great. We enjoyed it so much we are going back this week. In life you get what you pay for, so if you want local fresh food then the Stirrup cup is the place to go. We do not drink and therefore do not go into the pub on a regular basis, but when we do the landlord greets us like a long lost friends.
Sunday 07 April 2013 9:52:14 pm
As an experienced pub Landlord and having had several successful businesses in the public services sector through the Cotswolds I have Visited the Stirup Cup on several occasions from mid March to April 2013, and found the menu very basic and unvaried, there were no specials on the menu boards and the tacky paper on a board style menu was lacking in selection as there are no Chicken dishes at ALL or true country foods such as currys, lasagne, game pies etc which were not available and unless you are a chips and very basic salad lover with a steak then this pub is not for you. There was no vegetable side dishes on offer - which is school boy error in my opinion..and the Steak is the only dish I would recommend, which was over priced! The restaurant staff are generally students 16 yrs + that have very little ability to acknowledge customer complaints and clearly have not been trained or briefed on the mission statement by the Landlords as they have no knowledge of the menu or wine selections and have poor serving etiquette. I fear for the new landlords as they have started well, but this might be the novelty factor of a newly re-opened pub. I over heard a recent experience of the management not taking a customers disapproval/comment well and did not offer any compensation for sub standard food or poor attitude! "The customer is always right" and I trust this review helps the owners and can create a sound establish for years to come.
Sunday 02 January 2011 9:43:58 pm
Roaring fire and a friendly welcome. Good pint of Doom Bar and good range of straightforward, reasonably priced food. Fish night Friday, Steak night Wednesday. 15% discount for oaps weekday lunchtimes Popular with locals. Dogs and walkers welcome. Interesting village with lots of history. Dining room used to be funeral parlour and cottages opposite were owned by one of Nelson's captains.