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2.9/5
141 votes cast
Customer service was worst I have ever experienced when ordering food and drink and then to refuse to let my 3 year old grandchild go to the toilet was absolutely disgraceful!!!!!
I went to the this pub today and was met by the same rudeness and aggressiveness as these other comments clearly state. (It did involve the toilet)

A comment was made by me after accepting that I could not use the toilet, where I just said i'll have to drink less then while walking (without any annoyed tone, just a passing comment to a friend- we had a long walk ahead!). It was misheard and they thought I had said I would drink less on returning. "Do not bother coming back" the bar lady shouted as I left and walked away, which a friend of mine heard and turned back to ask if she really said that (hoping it was a mistake!). It seems it wasn't a mistake and they said they were sick of our smart arse comments.

It was uncalled for and consequently they lost the custom of a big group of people. Instead we went to the Fountain where we had a great time and without asking, offered to fill up water bottles. Completely different experience.

This place gets my first even complaint online - as I do not like to complain. However today they crossed the line.
After climbing Clent, l went in with my 4 year old son. He was desperate for the toilet and I did want a drink as well. A barmaid with serious attitude told me to buy a drink first. If you're a parent reading this, I don't need to write any more. This attitude cannot be defended.

Needless to say I walked out, went next door to the 4 Stones where the behaviour was completely different. My son was able to use the toilet and I purchased a soft drink and was on my way again.

Shocking behaviour from this place. Stay away!!
After climbing Clent, l went in with my 4 year old son. He was desperate for the toilet and I did want a drink as well. A barmaid with serious attitude told me to buy a drink first. If you're a parent reading this, I don't need to write any more. This attitude cannot be defended.

Needless to say I walked out, went next door to the 4 Stones where the behaviour was completely different. My son was able to use the toilet and I purchased a soft drink and was on my way again.

Shocking behaviour from this place. Stay away!!
Poor customer service; lack of choice of beers(one!); questioned if we were drinking there when we went to the toilet despite having been served minutes earlier. Will not return.
I have never been so poorly treated in my life.

Visiting England from overseas, three of my local pals promised to show me around some of the sights of Clent. After visiting The Vine and The Fountain, we opened the door to the Hill Tavern for another round.

My friend Fred asked for a glass of tap water as he was driving. With hundreds of Britons a year being killed or injured from drink driving one would think the staff would encourage this. The bar lady immediately demanded cash for the tap water in an importunate tone. Fred mentioned that it was a legal requirement of bars to provide free tap water if selling alcohol but the lady dismissed this with a wave of the hand.

It is understandable if a group of patrons were to come in all wanting free water and the bar staff could stand to lose money, but the remaining three of us were to be drinking beers and thereby contributing money to the establishment. Fred explained this in a polite and reserved manner, but it was no use.

The lady behind the bar flew off the handle, taking Fred's friendly reminder as a personal insult. Within ten seconds of entering The Hill Tavern we were forcibly ejected by the furious bar lady. Even though we had respectfully tried to explain our point with the appropriate level of respect and calmness she threw us out in an unnecessary display of aggression.

Insult was added to injury when a drunken old man, possibly one of the management, followed us out to slur a series of threats for us to leave. Much like his coworker he was utterly unwilling to listen to our entreaties.

The fact that all we wanted was to give them business with the very reasonable request of tap water for the driver and what we got in return was a bracingly rude experience means that none of us will ever return to patronise this pub. We went down to the French Hen for a couple of rounds and had a very polite and friendly reception.

Unscrupulous staff of the Hill Tavern, a pox on you, and all of your line.

M. Poynter

2016
Went in today after a walk and won't be returning - Staff are very rude and unwelcoming
I can only speak as I find...We have been to this pub many times and never found any reason to complain the staff are lovely, pub is kept very clean and they always make us feel very welcome. Definitely recommend the bacon baps they are to die for :)..its in a beautiful spot and we always look forward to going there with our dogs..I think some people need to realise they have a business to run !!!!!! Can you imagine how many people must go in to ask to use the toilet or refill their water it must be very frustrating...hence why they probably have this policy.
I'm sorry but these comments are comical . We go every week with our dogs , we have 3 of them , after our walk over clent we go to the tavern were we are welcomed with open arms . They love dogs , and we have a great laugh with the bar staff and owner , we have been going there for over 18 months , we see many people come just to use the toilets , and fill water bottles up , I'm sorry it's business and they have to make money to stay open , y should they let you use the facilities for free.would you workfor free .no I doubt it .. Stop being tight . The foodie great and the beer is even better, best pub around ..
Rude staff, rubbish food, service was terrible! Never again...Place should be taken over by some pleasant people!!!!

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